“I’ve been working with the Richard James for 7 months and in that time we had a 28% increase in market share. We were at 38% of our market, and today we’re at 49%! And we did this by working smarter not harder to build better systems. I’ve learned ways to motivate the staff, and everything is smoother. We’ve learned how to make our clients happier and get more referrals. Just a better atmosphere at the office. Everyone is happier, smiling — just with some simple little systems and techniques. Rich and his team deliver results.”