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Don Golden, Florida “I believed my staff understood the importance of getting cases filed as fast as the clients were hiring the firm. Unfortunately, what I wanted to be happening and what was actually happening in my business were far apart. Once Richard James showed me how to inspect what I expect by report, the new system took us from filing 4 cases per week to 12 cases per week, and it felt like it happened over night.”
James Miller, Wisconsin “Working with Rich and figuring out our leads and how to manage our leads has been critical to what we do. In the past, when I wanted to do more business, I would go out and spend more money on advertising. It took Rich to help me realize that I don’t need more leads, but that I need to do a better job of managing the leads I have. Rich’s systems that we have implemented at our firm, mainly with our outbound call center have been instrumental in the growth…
Tom McBride, Louisiana “I’ve been working with the Richard James for 7 months and in that time we had a 28% increase in market share. We were at 38% of our market, and today we’re at 49%! And we did this by working smarter not harder to build better systems. I’ve learned ways to motivate the staff, and everything is smoother. We’ve learned how to make our clients happier and get more referrals. Just a better atmosphere at the office. Everyone is happier, smiling — just with some simple little systems and techniques.…
Peter Daigle, Massachussetts “Well since working with Richard James, we’ve been able to quantify some of the numbers of what I’m doing right now in terms of where are my leads coming from and where my clients are coming from. Now we can look at how to grow my practice by being able to look at data not just gut feeling. I’ve been pretty much flying by the seat of my pants to this point, not knowing what my numbers were until my accountant gave me the tax returns in April. Those days…
Richard “Bert” Diener, North Carolina “After sharing a meal with Richard James, we began discussing my Profit and Loss Statement. discovered that the profit in my firm was not aligned with expectations. After some diagnosis, Richard helped me identify that the issue was with my collections department. We simply weren’t being paid for the services we provided. So, with Richard’s help, we built a collections system that doubled the collections to my firm in under a year.”